Returns & Refunds

At, we strive to ensure a hassle-free process should you need to return an item. While we hope you're always delighted with your purchase, we understand that on rare occasions, you may need to exchange or refund an item.

Return Eligibility:

  • Our return policy lasts for 30 days from the date of purchase. If 30 days have passed, unfortunately, we cannot offer a refund or exchange.
  • To be eligible for a return, the item must be unused and in its original packaging.
  • A receipt or proof of purchase is required to complete the return process.


  • Once we receive and inspect your return, we'll notify you via email about the approval or rejection of your refund.
  • If approved, the refund will be processed, and a credit will be applied to your credit card or original method of payment within 7 working days.

Late or Missing Refunds:

  • If you haven't received a refund, check your bank account, contact your credit card company, and then your bank. Processing times vary, and your refund may take some time to be officially posted.
  • If issues persist, please contact us at


  • We replace defective or damaged items. To initiate an exchange, email us at and follow the returns procedure outlined in the Shipping for Returns & Cancellations section.

Changing or Cancelling an Order:

  • Once an order confirmation email is received, changes/amendments may not be possible while the order is in transit.
  • For changes to the delivery address, item removal, or order cancellation, email us at If items have not been dispatched, we'll attempt to stop dispatch for a refund within 7 working days.

Shipping for Returns & Cancellations:

  • Contact us before returning your order to minimize potential issues.
  • To be eligible for a return, the item must be unused and in its original packaging.
  • To arrange a return, email Do not return the item before contacting us to arrange the return, as the goods may be refused.
  • Return the product to: - Customer Services, Pure Offices, Cheadle Royal Business Park, Cheadle, Manchester SK8 3TD.
  • If returning an item for reasons other than a manufacturing fault, you are responsible for return shipping costs, which are non-refundable.
  • If you've requested an exchange, the time for the exchanged product to reach you may vary based on your location.
  • For return shipping, we recommend using a trackable service or purchasing shipping insurance, as we cannot be held responsible for lost/damaged items during transit.