Frequently Asked Questions...
We've put together the most common questions we get asked. We're pretty sure everything is covered, however if the answer to your question is not here, please let us know!
How long does it take to receive my order?
Upon completion of your order, we initiate the process immediately to ensure swift delivery. Estimated dispatch dates and delivery times for both in-stock and pre-order items are clearly outlined on each product page. For more details, refer to our 'Delivery Information' page, or contact our customer services team athello@kidsbeds.co.uk, specifying the product title for assistance.
What are your delivery charges?
We provide free standard UK delivery for all products. Additional delivery options and charges, such as AM/PM delivery slots or assembly services, are clearly specified on each product page. For a comprehensive overview of shipping charges and available options, visit our 'Delivery Information' page.
How can I place an order?
To place an order, add your chosen product to the cart, proceed to checkout, and submit the necessary delivery and payment details. Once completed, you'll receive an order confirmation email containing a summary of your order details and your unique order number, which should be referenced in all correspondence.
How do I track my order's dispatch status?
You'll receive an email notification, including the delivery date and full tracking information, prior to the arranged delivery date. If a mobile contact number is provided during the order, we'll also send a notification via text message in addition to email updates. Further details are available on our 'Delivery Information' page.
What payment methods do you accept?
We accept Visa, MasterCard, Switch, Maestro, Solo, or Visa Delta.
Is it safe to shop online with you?
Kidsbeds.co.uk is a secure website with SSL technology for encrypting payment details. The padlock icon in your browser window indicates secure areas where sensitive information is entered. Our platform, Shopify, is renowned for industry-leading security.
How do I know if my order has been received?
Shortly after placing your order, you'll receive an email confirming its receipt. This email includes an overview of your order details and your unique order number for reference.
How can I contact you?
Email: hello@kidsbeds.co.uk
Write to us: Customer Services - Kidsbeds.co.uk Good Retail Group, Pure Offices Cheadle Royal Business Park, Brooks Drive, Cheadle, England, SK8 3TD
What warranties do you offer on products?
We offer manufacturers warranties on all products, with specific details available on individual product listings. In case of warranty issues, we handle inquiries directly and provide assistance if needed.
How will my product/order be delivered?
We collaborate with delivery partners to offer optimal delivery options for each product. Additional delivery details can be found on our 'Delivery Information' page.
Who do I contact for product information or technical support?
For any queries, our dedicated customer services team is available. Visit our 'Contact Us' section, complete the online support form, and expect a response within 24 hours during standard working hours (Monday to Friday). Please allow additional time during weekends and Bank Holidays.